Terms & Conditions

Agreement to Terms

These Terms & Conditions (“Terms”) govern your access to and use of the website at delighttechnology.co.in, and our software platforms — including Delight ERM, Delight LMS, Delight WMS, and our AI Solutions — and related services (collectively, the “Service”), provided by Delight Technology Private Limited (“we,” “us,” or “our”), registered at MI Zone, Building No. 446, Mangattuparamba, Kannur University Campus, Kannur, Kerala, India, 670567.

By accessing our website, creating an account, or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service. If you are accepting these Terms on behalf of a company or organization, you represent that you have the authority to bind that organization.



Who Can Use the Service

The Service is intended for business and organizational use and is not directed at individuals under the age of 18. By using the Service, you confirm that you are using it in a professional/organizational capacity, not as a consumer.

 

Accounts

  • You must provide accurate, current, and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
  • You agree not to share your account credentials with unauthorized individuals.
  • We reserve the right to suspend or terminate accounts that provide false information or that we reasonably believe pose a security risk.

 

Subscriptions, Billing & Cancellation

  • Access to our platforms is provided on a subscription basis, arranged through our sales team and formalized in a signed order form or service agreement.
  • We do not process payments directly through this website. Billing is handled via invoice according to the terms agreed in your subscription agreement.
  • Free trials, where offered, are for the duration specified at signup, after which continued access requires a paid subscription.
  • Subscriptions renew automatically at the end of each billing term unless cancelled in accordance with the notice period set out in your subscription agreement (commonly 30 days’ written notice before renewal — confirm your actual policy).
  • Refunds: Except as otherwise stated in a signed agreement, fees paid are non-refundable. 

 

Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of applicable regulations
  • Attempt to reverse-engineer, decompile, or otherwise access the underlying source code of the platform
  • Resell, sublicense, or provide access to the Service to any third party without our written consent
  • Upload content that is illegal, infringing, or that you do not have the right to submit
  • Attempt to interfere with, disrupt, or overburden the Service’s infrastructure or security
  • Use automated means (bots, scrapers) to access the Service outside of provided APIs or integrations

We reserve the right to suspend access for any account found in violation of these terms.

 

Data & Content Ownership

  • Your data stays yours. Any records, documents, or other business content you or your organization upload into our platforms remain your property. We do not claim ownership over customer-uploaded content.
  • We process this content on your behalf as described in your subscription agreement and our Privacy Policy, and solely to provide and support the Service.
  • Upon termination of your subscription, you may request export of your data within a reasonable period, after which it may be deleted from our systems in accordance with our data retention practices.

 

Intellectual Property

  • Our platforms, including their software, design, and features, and the “Delight ERM,” “Delight LMS,” “Delight WMS,” and other product names and logos, are the property of Delight Technology Private Limited and are protected by applicable intellectual property laws.
  • These Terms do not grant you any ownership rights in the Service — only a limited, non-exclusive, non-transferable right to use it in accordance with your subscription agreement.
  • Any feedback or suggestions you provide about the Service may be used by us to improve the platform without obligation or compensation to you.

 

Service Availability

We aim to maintain high availability of the Service and will use commercially reasonable efforts to keep it accessible. [If you have a formal SLA — e.g., a specific uptime percentage or defined support response times — insert it here; otherwise this general commitment applies by default.] Planned maintenance will be communicated in advance where reasonably possible. We are not liable for downtime caused by circumstances outside our reasonable control.

 

Third-Party Services

The Service may integrate with or rely on third-party tools (such as our hosting, email, and communication providers). We are not responsible for the availability, content, or practices of third-party services, and your use of them may be subject to their own terms.

 

Disclaimer of Warranties

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

 

Limitation of Liability

To the fullest extent permitted by applicable law, Delight Technology Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunity, arising from your use of the Service. Our total liability for any claim arising from these Terms or the Service shall not exceed the amount paid by you for the Service in the twelve (12) months preceding the claim.

 

Indemnification

You agree to indemnify and hold Delight Technology Private Limited harmless from any claims, damages, or expenses arising from your misuse of the Service, violation of these Terms, or infringement of any third-party rights through content you upload.

 

Termination

We may suspend or terminate your access to the Service if you violate these Terms, fail to pay applicable fees, or if required by law. You may terminate your subscription in accordance with the cancellation terms in Section 4. Upon termination, your right to access the Service ends, subject to any data export rights described in Section 6.

 

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements. Material changes will be communicated to active customers where reasonably possible. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

 

Governing Law And Disputes

These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Kerala, India, unless otherwise agreed in a signed customer agreement (e.g., specifying arbitration or a different jurisdiction for enterprise contracts).

 

Contact Us

If you have questions about these Terms, please contact us at:

Delight Technology Private Limited MI Zone, Building No. 446, Mangattuparamba, Kannur University Campus, Kannur, Kerala, India, 670567 Email: delighttechnology26@gmail.com Phone: +91 6282316682

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