Who we are

This Privacy Policy explains how Delight Technology Private Limited (“we,” “us,” or “our”) collects, uses, discloses and protects personal data when you visit our website at delighttechnology.co.in (or any of our product domains, including our application portals), or interact with us through our contact forms, WhatsApp Business channel, or other communication methods.

Delight Technology Private Limited is a company incorporated in India, recognized as a startup under the Kerala Startup Mission (Government of Kerala) and by the Department for Promotion of Industry and Internal Trade (DPIIT) under Startup India. Our registered office is at MI Zone, Building No. 446, Mangattuparamba, Kannur University Campus, Kannur, Kerala, India, 670567.

If you have questions about this policy or how we handle your data, contact us at delighttechnology26@gmail.com or call +91 6282316682.

A Note On Our Two Roles

Because our software platforms (including Delight ERM, Delight LMS, Delight WMS, and our AI Solutions) are built for business customers, we handle personal data in two different capacities, and it’s worth being upfront about the distinction:

As a data controller – for information collected through our website (contact forms, newsletter sign-ups, cookies) and basic account/billing information for our platform customers. This Privacy Policy governs that data.
As a data processor – for the business records, documents, and other content our customers upload into our platforms in the course of using our services, which may include personal data about our customers’ own employees, clients, or stakeholders. That data is handled according to the instructions and terms set out in our Data Processing Agreement / Terms of Service with each customer, not this page. If you’re an end-user of one of our customers’ accounts, your data privacy request should generally go to that organization first, as they control the data.

Information We Collect

Information you provide directly (website visitors):

Contact form submissions (name, email address, company name, phone number, and message content)
Newsletter or marketing sign-ups, including your communication preferences
Messages sent via our WhatsApp Business channel, and the phone number associated with your WhatsApp account
Any information you share when requesting a demo, quote, or consultation

Information from logged-in product users:

Account information (name, work email, company, role, login credentials)
Usage data (features accessed, actions taken within the platform, login timestamps)
Documents and business records you or your organization upload into our platforms

Information collected automatically:

IP address, browser type, device type, and general location (country/city level)
Pages visited, time spent on pages, and referral source
Cookie data (see Cookies section below)

We do not knowingly collect sensitive categories of personal data (such as health records, financial account numbers, or government ID numbers) through this website or as part of standard platform use. Our platforms are not designed to store regulated sensitive-data categories by default.

How We Use Your Information

We use personal data to:

Respond to inquiries submitted through contact forms or WhatsApp
Provide requested demos, quotes, consultations, or product information
Create and manage your platform account, and deliver our software platforms and related services
Send newsletters, product updates, or promotional content — only where you’ve opted in
Analyze website traffic and usage patterns to improve our website and product
Comply with legal obligations and enforce our agreements

We do not sell personal data to third parties.

Legal Basis For Processing

Because we work with customers across multiple countries, where required by applicable law we process personal data on the following bases:

Consent — for newsletters and marketing communications, which you can withdraw at any time
Legitimate interest — for responding to inquiries, improving our website, and general communication with prospective or existing customers
Contractual necessity — for customers with an active subscription or service agreement for any of our platforms
Legal obligation — where required by the law of India or another applicable jurisdiction

Where applicable, this includes compliance with India’s Digital Personal Data Protection Act (DPDP Act, 2023), the EU/UK General Data Protection Regulation (GDPR) for visitors and customers in Europe, and the California Consumer Privacy Act (CCPA) for California residents. Jurisdiction-specific rights are detailed in the Your Rights section below.

Cookies

Our website uses cookies and similar tracking technologies to support core functionality and understand how visitors use our site.

Cookie type	Purpose
Necessary cookies	Required for basic website functionality, such as remembering your cookie consent choice
Marketing/CRM cookies	Set via HubSpot, used for contact form tracking, email engagement, and lead management
Search/SEO tools	We use Google Search Console and SEMrush to monitor site performance and search visibility. These are primarily used internally and do not place tracking cookies on visitors by default

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality, such as contact form behavior.

(This section serves as our combined Privacy & Cookie Policy — we do not maintain a separate cookie policy page.)

How We Share Your Information

We share personal data only with the following categories of recipients, and only as needed to run our business:

Service providers, including our email/marketing platform (HubSpot), our website hosting provider (Bluehost, via WordPress), and our communication channel (WhatsApp Business)
Professional advisors, such as auditors or legal counsel, where necessary
Regulatory or law enforcement authorities, where required by law

We do not use a third-party payment processor on this website, as we do not currently process online payments directly through it.

International Data Transfers

Delight Technology Private Limited is based in India and serves customers across multiple countries and industries worldwide. As a result, your personal data may be transferred to and processed in India, and potentially in other countries where we or our service providers operate, which may differ from your own location. Where this occurs, we take reasonable steps to ensure your data continues to receive an appropriate level of protection, consistent with applicable data protection laws.

How Long We Retain Your Data

Contact form and inquiry data — retained for as long as necessary to respond to your inquiry, and typically for up to 24 months afterward for record-keeping purposes.
Newsletter/marketing data — retained until you unsubscribe or withdraw consent.
Platform account and usage data — retained for the duration of your active subscription, and for a reasonable period afterward (typically up to 12 months) to allow for account recovery, followed by deletion or anonymization, unless a longer period is required for legal, tax, or contractual reasons.
Customer-uploaded business records and documents — retained according to the retention settings and terms agreed with each customer under their service agreement, since this data belongs to and is controlled by the customer organization.

Your Rights Over Your Data

Depending on your location and applicable law, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate personal data
Request deletion of your personal data, subject to any legal or contractual obligations requiring us to retain it
Withdraw consent to marketing communications at any time (e.g., via the unsubscribe link in any email, or by contacting us directly)
Object to certain types of processing, such as analytics or marketing tracking
If you are located in India: exercise rights under the DPDP Act, 2023, including the right to a grievance redressal mechanism through our Grievance Officer (see below)
If you are located in the EU/UK: exercise your GDPR rights, including data portability and the right to lodge a complaint with your local data protection authority
If you are a California resident: exercise your CCPA rights, including the right to know what data we hold and to request its deletion — note that we do not sell personal data, so no opt-out of sale is necessary

To exercise any of these rights, contact us at delighttechnology26@gmail.com. We will respond within a reasonable timeframe in accordance with applicable law.

Children’s Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction, consistent with the security principles built into every platform we develop — bank-grade encryption and compliance safeguards by design. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Delight Technology Private Limited MI Zone, Building No. 446, Mangattuparamba, Kannur University Campus, Kannur, Kerala, India, 670567 Email: delighttechnology26@gmail.com Phone: +91 6282316682